FAQs

Frequently Asked Questions

🛍️ Products

Are your perfumes authentic?
Yes, all our products are 100% original and authentic. We work directly with authorized distributors to guarantee the authenticity of every fragrance.

How do I know which fragrance to choose?
Each product includes a detailed description of the olfactory notes (top, heart, and base). If you need personalized help, contact us via chat or email.

Do you sell samples or decants?
Yes, we offer samples of select fragrances. Check out our samples collection or contact us for more information.

📦 Shipping

How long will it take to receive my order?
Orders are processed within 1-2 business days. Delivery time varies by location, typically between 3-7 business days.

How can I track my order?
Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time.

Can I place an order online and pick it up in person?
Yes, you can place a wholesale order for in-store pickup. Wholesale orders require preparation time, so please confirm your pickup time with your sales representative.

💳 Payments

What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods available at checkout.

Is it safe to shop at your store?
Absolutely. Our store is SSL-certified and all payments are processed securely through certified platforms.

💰 Pricing & Discounts

How can I order to get a better price?
Mix and match any fragrance at any price — your discount always applies:
• 1 to 3 units: Full price
• 4 to 6 units: Save 15%
• 7 or more units: Save 20%

🔄 Returns & Exchanges

Can I return a product?
We accept returns within 30 days of purchase, as long as the product is unopened and in its original packaging. Opened perfumes are not eligible for return for hygiene reasons.

What happens if we want to return a product?
We do not accept returns on wholesale orders. However, if an issue arises with your order or items arrive damaged, please contact your sales representative and we will resolve it as soon as possible.

What should I do if I receive a damaged product?
If your order arrives damaged, contact us within 48 hours of receipt with photos of the product and packaging. We will resolve the issue promptly.

📞 Contact

How can I contact you?
You can reach us through our store's live chat, by email, or through our social media channels. We respond within 24 business hours.